By Amy Phan
The UNITY News Online
A long time ago — in this industry, that doesn’t actually mean a long time — there existed a position called the news ombudsman. Foregoing all of its Swedish history, the ombudsman (sometimes also referred to the readers’ representative or public editor) is a third-party individual who “handles complaints and attempts to find mutually satisfactory solutions,” according to the Organization of News Ombudsmen (ONO) website.
So, they’ve got the people’s back.
Sometimes the duties of the ombudsman causes tension in the newsroom, as the role calls for scrutinizing journalists’ accuracy, fairness, balance and good taste.
As important as this position is — like other positions in this industry — the news ombudsman is disappearing but not gone. As of the date of this posting, ONO only has 47 news organizations with registered ombudsmen as members. Yup, only 47 members worldwide. Despite small numbers, the role of an ombudsman is becoming increasingly necessary, says Chantal de la Rionda of National Public Radio’s Office of the Ombudsman.
“With some journalists not conducting the appropriate fact-checking before informing their audience, never has the role of the ombudsman been more important.”
De la Rionda explains that, for example, while the role of the Internet has changed the way citizen journalists deliver their stories to “create a more democratic atmosphere, the trade off is higher risk of inaccuracies and untruths.” Which one does the audience want: news that’s fast or news that’s accurate? It’s a fine balancing act, de la Rionda points out.
In her speech at the 2008 ONO Convention, ONO president Pam Platt, (who also works as the public editor for Louisville’s Courier-Journal), said that maintaining high standards is important “no matter the platform or the portal.”
As the first newspaper in the United States to establish an ombudsman, Platt has a lot of history to draw upon.
Her words are good advice which UNITY News could put to use. As we post these blogs, we too walk that fine line between immediate news and accuracy. What’s retractable and what’s irreversible?
Perhaps it doesn’t have to be an either/or dichotomy, but rather something that satisfies both needs — fast and accurate news, “no matter the platform or portal.”
As readers of this blog, what are your thoughts? Are functions such as reader comments enough of a check and balance to a blogger’s post?